Refund and Returns Policy

*Please note that all our customers will be able to return only damaged goods with a photo clearly showing evidence of damage, but the customer is liable for shipping cost of the return. African Market places must be notified of such returns within 4 hours for perishable goods and 24 hours for non perishable goods, for the returned goods to be valid. The customer’s refund or replacement will be processed within 5 working days after the receipt of the goods. Customer is also entitled to cancel order within 3 hours prior notice before order is dispatched. However if a customer decides to cancel an already dispatched order, the customer is liable to pay 40% of the total order.

To start the returns process, please contact African Market places through email at placeorder@africanmarketplaces.com

We actively work to ensure you receive your goods in the best of condition and quality when it reaches you and this is one of the reason we use the best delivery service. However, if goods are damaged in transit or compromised in quality, African Market Places will provide the affected customer with a refund.

To start the refund process, please send us a picture showing the damage through email on placeorder@africanmarketplaces.com or via Whatsapp and we will get the refund processed within 2-5 working days of receipt of the images showing the damage. Refunds will only be respected and processed if we are notified within 3 days of you receiving the damaged goods.

If in doubt on any of the above, please get in touch by email at info@africanmarketplaces.com or using the form on our Contact us page.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@africanmarketplaces.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at placeorder@africanmarketplaces.com and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: placeorder@africanmarketplaces.com or to our whatsapp numbers on the website homepge

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@africanmarketplaces.com for questions related to refunds and returns.